Mobility Hubs: Finishing Strong, with Community at Its Center

Our multi-year Car Sharing and Mobility Hubs Pilot Project is wrapping up at the end of this year. This pilot is one of the first of its kind in the nation, and we’re now turning our focus toward evaluation and sharing our lessons learned. Our project is part of California Climate Investments, a statewide initiative that “puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health and the environment — particularly in disadvantaged communities.”

A deep, community-led evaluation process

From the start, we’ve had a community-centered, resident-informed model. The transportation offerings at each of the three Mobility Hubs sites were tailored based on input from an initial resident needs assessment. Throughout, our resident Site Level Team (SLT) members have served an important role in sharing their knowledge, advice, and vision to help design a project that will work best for all residents. SLT members also conduct outreach and serve as ambassadors of the project to their neighbors. SLT members are compensated for their time and expertise. 

Our evaluation has a similar community-centered approach with a final program survey and focus groups. Site partners First Community Housing, Richmond Community Foundation, and East Bay Asian Local Development Corporation helped us develop the final survey design and participation incentives. Our resident SLTs have been instrumental once again, doing outreach about the survey and focus groups to their neighbors. They have done everything from door knocking to phone calls to collecting program surveys in English, Spanish, Arabic, and Chinese. 

Gathering input from many voices

At Lion Creek Crossings in East Oakland, we hosted a special in-person group survey event for the senior residents. The event, immediately following the seniors’ weekly chair exercise group, offered seniors one-on-one support in filling out online surveys on their phones, tablets, or laptops. Transform staff, Resident Services coordinators, and a professional interpreter were on hand to answer questions, and residents helped each other out too. 

To gather more qualitative information, we hosted focus groups in San Jose and East Oakland with simultaneous interpretation. One resident at Lion Creek Crossings shared that Lyft credits and an AC Transit Easy pass gave her more freedom and independence — she was less reliant on friends and family to drive her. At Betty Ann Gardens, a resident shared that having EV carshare on site has been a godsend when her typical transportation falls through. Many residents appreciated that Mobility Hubs offerings saved them money on transportation costs, which can take up 15% of a household’s income. 

Informing future mobility outreach

Thanks to residents’ willingness to share their time and expertise, we’re learning firsthand the barriers to using shared and active transportation, finding out more about the most effective outreach methods for new mobility technologies, and gaining a better understanding of the impacts of mobility hubs on people’s lives and livelihoods. We’ll be summarizing all we’ve learned with the help of our project team from the Metropolitan Transportation Commission and Shared Use Mobility Center. Stay tuned for our Mobility Hubs final evaluation report in spring 2025. 

Transform Staff present at Safe Routes National Conference

Stephanie Jim also contributed to this post.

Two Transform staff members, Program Director Stephanie Jim and Program Manager Sheila Islam, were among the over 400 Safe Routes to School practitioners, transportation professionals, safety advocates, and community development leaders who attended the 2024 Safe Routes National Conference in Fort Collins, Colorado, from October 22 to 24. 

This year was the first in-person Safe Routes Conference since 2019, and there was a lot to celebrate. The conference organizers made sure to infuse joy throughout the time attendees spent together. There was a palpable sense of positivity, from the conference theme of Safe, Healthy, and JOYful: The Possibilities of our Movement, to the reception held at the Fort Collins Museum of Discovery, to the invitation to partake in whimsical activities, such as the challenge to find tiny plastic ducks hidden all over the conference building. 

Celebrating Transform’s work

Jim and Islam represented Transform on three different panels. They shared Transform’s expertise on Mobility Hubs and different ways we engage with school champions to help inform Safe Routes programming. 

On Day 1, Jim presented alongside Juan Castillo and Leann Leon from Ecology Action and Deirdre Conroy from Minnesota Safe Routes to Schools on equity-driven program design and implementation. She talked about ways in which we support Champion efforts in Oakland and Hayward. 

On Day 2, Jim sat on a panel alongside other partners on the Alameda County Safe Routes to Schools Program and focused the conversation on how this program was able to scale up from two to 300 schools. She brought up the critical role that site coordination plays in relationship building and ensuring buy-in from school communities. 

Islam, along with Daisy Ramos-Garcia and Victoria Partida from Santa Clara Public Health Department, ended the three-day conference on a high note by sharing community engagement strategies to deliver transportation options that are responsive to community needs. She highlighted best practices and lessons learned from the Mobility Hubs program, including how Transform was able to develop what has now become a recognized best practice in conducting community assessments.

Time for reflection and inspiration

The conference allowed for a pause in the daily work of bringing green transportation options to communities in the Bay Area. Being immersed in nationwide Safe Routes efforts and stepping aside from the day-to-day work was a way to reground and gain new perspectives. 

Being immersed among like-minded professionals who share Transform’s goals of building healthier communities through active and shared transportation provided valuable insights. It also offered inspiration, with exciting speakers bringing innovative ideas to attendees.

Wes Marshall, PhD, PE, shared what his experience as a civil engineer has taught him and findings from his book Killed by a Traffic Engineer: Shattering the Delusion that Science Underlies Our Transportation System. He presented what civil servants can do to increase community safety and how they are failing the communities they serve. 

On the second day, Dr. Gail C. Christopher shared her approach to racial healing. By using the Truth, Racial Healing, and Transformation framework, she described ways to confront the systemic racism that persists in communities and find healing through relationship building and fortifying the collective power that exists within each community. 

On the third and final day, Anna Zivarts, author of When Driving Is Not an Option, spoke about what we can do to make our communities more welcoming and comfortable for the many people who must choose alternatives to driving, either because of age, immigration status, or disability.

In addition to the great speakers who shared their expertise on various issues that affect how we get around, conference attendees also got inspiration from Fort Collins’s overall dedication to promoting active and shared transportation. 

Fort Collins has free public transit, including a Rapid Transit bus line that, in portions of its route, runs on a separate, closed-off lane like a train. There are robust shared trails where bicyclists can get around town and rarely have to interact with cars.

While on the bus to old town Fort Collins, our intrepid Transformers came across city council members joining conference attendees to paint street murals the city council had approved ahead of the conference. The murals beautify their community and improve safety by highlighting intersections commonly used by students going to and from school. The city collaborated in planning for the conference and greenlit the street mural projects 

These experiences and the many wonderful speakers reminded us of what we do well every day and gave us new ideas to enhance our work going forward. The conference showed the power of community and collaboration to drive change, and we forged new relationships that will enrich our efforts. 

Transform Brings Mobility Options to National Night Out

On August 6, 2024, Transform staff took part in National Night Out events at two affordable housing sites with Mobility Hubs pilots. We shared information on mobility options and the transportation measure Transform is supporting while sharing food and fun with neighbors of all ages.

What is National Night Out?

National Night Out is a night of community gathering held in neighborhoods across California on the first Tuesday of August each year. It started as a way to connect community members and local law enforcement in a positive setting. This August, the event’s 40th year, gatherings at Betty Ann Gardens in San Jose and Lion Creek Crossings in Oakland focused more on bringing community members together to connect them to community resources and continue conversations about transportation needs in order to improve the services for these communities.

Great turnout for community building event

At Lion Creek Crossings, about 250 people came together for food, fun, and prizes. With our partners from East Bay Asian Local Development Corporation, residents had a wealth of activities to dive into! From button-making through the Oakland Public Library to receiving family resources from BANANAS, there was something for everyone! Transform was promoting our Mobility Hubs offerings, signing up 25 people for the AC Transit Easy Pass and registering another 25 for Lyft ride credits. 

Lion Creek Crossings

Through our Mobility Hubs program, Lion Creek community members held a bike build the weekend before the event to assemble 15 kids’ bikes, and we also had 15 adult bikes on hand, all with help from our friends at Cycles of Change. Residents at the National Night Out event who completed a passport by visiting all the tables and signing up for an Easy Pass and/or Lyft credits were entered into a drawing for 20 bikes; we gave away 10 more after to those who took a Mobility Hubs program survey. The residents we spoke with were generally supportive of transit and opportunities to fund transit like the regional measure. They loved that transit was nearby, but they wanted to see more frequent service.

At Betty Ann Gardens, about 40 people enjoyed hot food and face painting. Transform brought a bike blender, and kids and adults made human-powered smoothies. The Mobility Hubs interns talked with residents about the new on-site electric vehicle carshare, held a drawing, and gave out prizes at a festive and fun event.

Betty Ann Gardens