What Equitable Community Engagement Looks Like at Mexican Heritage Plaza
In July, Transform — in partnership with the School of Arts and Culture (SOAC) at the Mexican Heritage Plaza in San Jose — hosted a day of listening, walking, and observing to prepare for an upcoming Valley Transit Authority Transit-Oriented Communities (TOC) grant-supported event. We brought together SOAC staff, board members, teaching artists, an individual who helped construct the plaza, and the chief of staff for Councilmember Peter Ortiz of District 5, representing a range of ages and abilities.
This work dovetails with our SPOT SJ work to help create more space for civic life in San Jose. For too long, cities have privileged car owners by sectioning off large portions of the available space on our streets for parking cars. This impoverishes our civic life, leaving little room for public amenities such as shared spaces for play, relaxation, impromptu performances, gatherings, and outdoor dining.
The first step in reclaiming our public spaces is engaging with local residents and businesses to give them a voice in reimagining their neighborhoods. Our work to make San Jose’s Mexican Heritage Plaza and the Avenida de Altares event accessible by biking, walking, and transit centers on community. We don’t aim to force people not to drive to the event but rather to find the sustainable transportation options that will best serve them and spread the word with culturally appropriate messaging. Deep community engagement helps make lasting changes that continue to benefit residents after the event has passed.
Making transit messaging culturally appropriate
Our afternoon started with a focus group led by CERAC in collaboration with Transform’s team. Participants shared what matters most for transportation, housing, and community engagement. Top-line feedback included a hunger for clearer, more accessible outreach that centers diverse voices, and the need for strong cultural connections in transit messaging.
Participants emphasized that outreach must be both multilingual and culturally rooted, with convenient formats and trusted messengers. They stressed the value of inclusive spaces where all feel welcome and empowered to participate.
In the afternoon, we conducted a walk audit around La Plaza, assessing the environment from many perspectives. Here are some key needs that stood out: improving the network of accessible pedestrian signals at key intersections around SOAC, adding more directional signage to guide visitors to the plaza, and increasing community awareness of city bike lockers (via BikeLink)—many participants did not previously know they existed.
Transform works to make sure no one — and no community — is left behind
Transform has a history of deep community engagement that brings forward the needs of community members who are often unheard. VTA’s initiative to bring Transform and SOAC into its messaging process is an excellent way to connect riders to the agency’s services.
When community voices aren’t heard, people lose out on valuable services that could make their lives easier. Riders may not know about a change in bus schedule or a closer transit stop if the information about this isn’t provided in their language, in a venue where they’re likely to see it, or in a culturally focused way.
Amenities such as bike lockers can seem like perks for “those people,” leaving whole communities shut out if they aren’t introduced to the process to get access. Sometimes this involves extra steps, like in-person events to sign people up for BikeLink and show them how the lockers operate. True community engagement can be time-consuming, and it’s sometimes messy but always worth it.
These insights will inform how Transform and SOAC shape engagement and logistics for the upcoming Avenida de Altares event and other community events. Feedback from both the focus group and walk audit offers clear direction: build transit strategies that are physically accessible, culturally resonant, and actively visible. By taking these steps, we’re not just designing events — we’re creating meaningful, inclusive experiences that reflect the community’s voice and needs as we move forward with the VTA TOC grant and the CERAC partnership.












